I have not received an e-mail invitation to communicate through Verji

1. Is the e-mail in your junk mail folder
   1. Yes – add the sender-contact via Business Card (link to Business Card). Thereafter move the e-mail from the junk folder to the In Box.
   2. No – check with sender to ascertain if the correct e-mail address has been used
      

2. Does your e-mail server block senders with addresses that contain noreply

   1. Yes – remove the blocking for noreply@rosberg.no
   2. No – contact Rosberg Support at support@support.com or at 90532454 #3
      

I am not receiving SMS codes via telephone

Confirm if the sender has the correct telephone number

1. Yes – contact Rosberg Support at support@rosberg.com or at 90532454 #3

2. No - contact Rosberg Support at support@rosberg.com or at 90532454 #3

I can’t access the website: get a message stating that the domain is blocked – “Error Message”

Are you using a remote server/ in an ASP environment?

1. Yes – the network provider must add the website as an approved website in order to send and receive encrypted data packages, also known as Whitelisting or Trusted Domain

2. No – most likely there is a software program that is blocking the website. Contact Rosberg Support at support@rosberg.com or at 90532454 #3

I can not log in

1. Check if you have entered the wrong username - (the e-mail address is not a username)

   1. Yes - Re-enter the username

   2. No - contact Rosberg support at support@rosberg.com or tel: 90532454, #3
      

2. Check if you have entered the wrong password (remember special characters)

   1. Yes - Re-enter the password

   2. No - Select "forgotten password" and receive by e-mail to change the password
   

3. Check if autofill username and password are on

   1. Yes - Turn this off. The information is usually found under settings in the browser.

   2. No - contact Rosberg support at support@rosberg.com or tel: 90532454, #3

The text in the message field does not match what I write

Check if the automatic translation is on in your browser. The information is usually found under settings.

1. Yes - Turn OFF automatic translation.

2. No - contact Rosberg support at support@rosberg.com or tel: 90532454 #3

I'm not getting e-mail alerts about unread messages from Verji

Check under settings in Verji that e-mail alerts are on.

1. Yes - contact Rosberg support at support@rosberg.com or tel: 90532454, #3

2. No - Put this on

I do not receive desktop alerts about unread messages from Verji

Check that browser settings allow alerts

1. Yes - contact Rosberg support at support@rosberg.com or tel: 90532454 #3

2. No - allow for https://prod.verji.app or contact Rosberg support at support@rosberg.com or tel: 90532454 #3

I can not delete a message in Verji

To delete messages in rooms, you must be registered with the role «admin». The person who has invited you into the room can change your role in the room.

What do the different settings in the room mean?

• Default role

  • The role of new participants in the room is assigned.

• Send messages

  • The role required to send messages.

• Invite users

  • The role required to invite new users into the room.

• Change settings

  • The role required to change room settings.

• Kick users

  • The role required to kick users out of the room. A user who has been kicked out can be invited back into the room by participants who are authorized to invite users.

• Ban users

  • The role required to exclude users from a room. A banned user can only be invited back from the person who banned the user.

• Remove messages sent by others

  • The role required to delete messages.

• Notify everyone

  • The role required to notify a message specifically. By starting a message with "@room", everyone in the room will be notified specifically about this message. In individual settings, there is an option to disable such alerts.

• Change room avatar

  • The role required to change the room's avatar.

• Change room name

  • The role required to change the name of the room.

• Change permissions

  • The role required to change room settings.

• Change topic

  • The role required to change the topic of conversation in the room.

How to change whether the message is sent when you press Enter or Ctrl+Enter?

1. Click on your display name at the top left of the screen.

2. Click All Settings.

3. Click Preferences. Under the heading Composer choose to switch on or off Ctrl + Enter to send a message

How to switch between light and dark background colour?

1. Click on your display name at the top left of the screen.
2. Click on the circle that is half light and half dark.

How to resize text as well as reduce or increase the size of screen content?

• To resize text. Click on your name in the upper left and select text size under All settings and Appearance.
  
• To resize the screen contents. Hold down the CTRL key and press + or - to enlarge or reduce. If you have an external mouse with a wheel on, you can scroll on the wheel while CTRL is held down.